FREQUENTLY ASKED QUESTIONS

HOW MUCH WALKING IS THERE?

Since all stops and attractions are located within a small radius, you'll be walking no more than 10 minutes at a time between stops. The total length during the experience is approximately 1.5 miles spread out over 2.5 hours with plenty of breaks and rests.

Who can come on the tour?

Our walking tours are open to anyone and everyone! Children 0-2 years of age are free (when accompanied by an adult). Strollers and wheelchairs welcome.

There are slight hills, stairs and ramps to negotiate during our time together. We are happy to accommodate!

For wheelchair rentals: www.performancemobility.ca/ (to make a reservation please call 289-302-8229)

For mobility scooter rentals: www.eskoot.com/Mobility-Rentals.php

Is it rain or shine?

Yes. We recommend you check the weather forecast for the day of your walking tour and come dressed for the weather.

During the summer most people bring a hat, sunglasses, sunscreen and in the chance of rain a rain coat and umbrella. In the event of hazardous or extreme weather that prevents a tour from taking place, we will contact all registrants with more information about next steps (pun intended).

ARE PONCHOS SUPPLIED?

Yup! Each person will receive a rain poncho at both the Journey Behind the Falls and Niagara Falls boat tour attractions to help keep you dry.

Are all the listed attractions included in the registration price?

Absolutely! This is an all-inclusive walking tour! All cost of admissions to each attraction is included in your booking payment.

We also handle the logistics of getting your tickets. Everything is taken care of for you. All you need to do is show up on time ready for a great tour experience! :)

Where do we meet? How do we get there? Is there parking available?

We meet at 5146 Murray St Niagara Falls Ontario Canada L2G 3N4.

Please arrive 15 minutes before the start of your tour.

There is parking available on site at Queen Victoria Place or up the fill a 1/2 kilometre at the Skylon Tower. Due to the convenient and central location of our meeting location, many participants are able to walk over from their nearby hotels.

ARE PASSPORTS REQUIRED?

No, you do not need to bring your passport on the tour. The boat tour attraction does not require them. NOTE: If you're visiting us from outside of Canada, you'll need a passport in order to cross the border.

What size groups do you allow?

You can book a tour for groups of any size and we will be happy to accommodate. We also offer private tours if you're interested in an exclusive VIP tour experience.

Is food included on the tour?

Food is not included on the tour but some of our tour participants choose to bring light and portable snacks with them to consume along the way.

Also, we strongly recommend lunch at the Secret Garden following your tour. Show them your tour pass and receive 10% off food, drinks and souvenirs!

What is your refund policy?

We understand that unfortunate things can happen to cause you to have to miss your tour.

We offer full money back refunds to anyone who chooses to cancel their scheduled tour up to 24 hours before your scheduled tour time.

Cancellations inside of 24 hours of your scheduled tour time are not refundable. Contact us through email at info@fallstour.com and we may be able to help by either re-scheduling your tour or provide a voucher for a future tour booking.

Are there bathrooms and ATMs along the way?

Yes, of course! There will be an opportunity to use a bathroom at each attraction along the way and an ATM if you need cash for souvenir shopping later on.

Is a tour guide gratuity included in the walking tour registration cost?

No. We feel that any tips given to your tour guide should be based on their level of customer service and your overall level of enjoyment.

Customary tipping is 15% of the tour price but that is just a guideline in case it helps anyone. The amount you decide to tip is up to you!

What language is the walking tour? Do you offer multiple languages?

Our walking tours are in English only. We have plans to offer multiple languages in the future.

Do you provide private walking tours?

Yes we do. You learn more about private tours of Niagara Falls here and let’s see if we can make it work! There is a premium charge for the private service to be discussed at time of planning.

What if one of the attractions is closed due to mechanical issues or weather?

In the event of a mechanical issue (i.e. elevator temporarily out of order etc.,) or inclement weather we will do our best to substitute another attraction or provide a hard copy of the tickets to the closed attraction so the customer can return at a later time on their own.

We will always strive to accommodate everyone, but Walk Niagara Tours is not responsible for situations that are out of our control.

Do you offer tours on the USA side of the border?

We operate on the Canadian side only. If you're looking for a walking tour in Niagara Falls NY, we recommend Niagara Falls Adventures (www.niagarafallsadventures.com)

What other Niagara tours would you recommend?

There's so much to see and do in Niagara during your stay! For example, if you enjoy wine we recommend you book a winery tour with Winery Guys Tours in Niagara-On-The-Lake.

Are dogs allowed on Niagara Falls tours?

Service dogs are allowed on all attractions available on our tours. Regular non service dogs are not, but they're allowed anywhere within public property as long as they’re cleaned up after and are well behaved (Niagara Falls Tourism).